Privacy Policy

1. About this policy

Dural Games ("we", "us", or "our") explains how information is handled when you play Food Town or contact us. We are responsible for the personal information we process to operate and support the game. Some providers also process information under their own privacy policies, as described below.

This policy covers Food Town, including versions with Google AdMob advertising, Google Analytics for Firebase, and Firebase Crashlytics. A service described below processes information only when it is included and enabled in the version you use, subject to the service configuration, your privacy choices, and applicable law.

Food Town is intended for players aged 13 and older. This policy is a privacy notice; installing the game, continuing to play, or reading this notice does not by itself give consent to processing that requires your permission.

2. Game data stored on your device

Food Town stores your progress, unlocked restaurants, in-game currency, upgrades, and settings on your device. This information lets you continue playing and preserves your preferences between sessions.

You do not need to create a Food Town account to play. The game does not currently provide a Dural Games account system or a developer-operated cloud-save service. Local progress storage is separate from the usage and advertising information described below.

You can remove local data using Android's app storage settings or by uninstalling the game. Doing so may permanently remove your progress. Device backup or restoration, where available, is governed by your platform settings and its provider.

The game does not request access to your contacts, camera, microphone, or precise GPS location. Advertising and analytics services can still estimate your general location from network information, such as an IP address.

3. Information you send us

When you email durallgames@gmail.com, we receive your email address, your message, and any attachments you choose to provide. We use these to answer questions, investigate problems, and handle privacy requests. Our email provider, Google, processes this correspondence to deliver and store the messages.

Please do not send passwords, payment card details, or other unnecessary sensitive information. We do not intentionally include your support messages, email address, or name in gameplay analytics events or crash-report metadata.

4. Advertising — Google AdMob

In versions that include advertising, Food Town uses Google AdMob through the Google Mobile Ads SDK to display ads, measure their performance, and help detect invalid traffic and fraud.

Depending on the SDK configuration, your settings, and applicable privacy choices, Google may collect and process:

• IP address and approximate location derived from it;
• Android advertising ID, app set ID, and other applicable device or account identifiers;
• app and ad interactions, including launches, ad views, video views, and taps;
• device and app information, SDK performance, errors, and other technical diagnostics.

These categories support ad delivery, measurement, analytics, and fraud prevention, as appropriate to each identifier and the service configuration. Personalized ads may use interests or previous activity when permitted. Non-personalized or limited ads can still involve data processing; they do not necessarily mean that no information is collected.

For details, see Google's Privacy Policy, how Google uses information from partner apps, and Google Mobile Ads data disclosures.

5. Analytics — Google Analytics for Firebase

In versions that include analytics, Food Town uses Google Analytics for Firebase to understand how players use the game, identify usability problems, and improve game balance.

Analytics information can include app-instance identifiers; first opens, sessions, and engagement; implemented gameplay events such as restaurant progression or tutorial completion; app version; device model and operating system; language; and approximate geographic information. The events actually recorded depend on the version and its configuration.

Advertising ID collection, advertising integrations, and use of analytics data for personalized advertising depend on the settings we enable and applicable privacy choices. Permission for advertising does not automatically authorize every analytics purpose.

See Firebase privacy and security information and Google Analytics data disclosures. Google Analytics is governed by its own terms and privacy information; using Firebase does not mean that every Firebase product is enabled.

6. Crash reporting — Firebase Crashlytics

In versions that include crash reporting, Food Town uses Firebase Crashlytics to identify crashes and errors, understand how many installations are affected, and improve stability.

Reports can include crash stack traces, application state, app and SDK versions, device model and operating system, installation identifiers, and relevant technical logs. Supporting Firebase libraries may process installation and session information, including connection type and session timing, to provide crash and quality metrics.

Depending on the integration, reports can also include non-fatal errors, developer-defined diagnostic values, and Analytics event breadcrumbs that help explain what happened before a crash. We use this information for debugging and reliability. We do not intentionally attach names, support email addresses, passwords, or payment details to these reports.

For more information, see Firebase Crashlytics data disclosures and Firebase privacy and retention information.

7. Unity and Google Play

Food Town is built with Unity. Where Unity runtime diagnostics are enabled, Unity may process technical information such as device and operating-system details, app identifiers, errors, and performance information to maintain and improve its technology. See Unity's Game Player and App User Privacy Policy.

Google Play processes information when you install, update, review, or test the game under Google's policies. Dural Games may receive store reports, aggregated installation and quality statistics, and feedback you choose to submit. These platform activities are separate from in-game analytics.

8. Purposes and legal bases

We process information to operate Food Town, preserve progress locally, provide support, diagnose crashes, improve the game, deliver and measure advertising in advertising-enabled versions, prevent abuse, and meet legal obligations.

Where applicable data protection law requires a legal basis, we rely on:

• Providing the service you request: processing needed to operate the game and its requested features;
• Legitimate interests: responding to support requests, maintaining security, and addressing technical problems, where those interests are not overridden by your rights;
• Consent: advertising, analytics, diagnostics, device storage or access, and related processing where consent is required;
• Legal obligations: responding to valid legal requests and complying with applicable law.

Where consent is required, we do not treat another legal basis or your continued use of the game as a substitute for that consent.

9. Sharing and international processing

Information may be processed by Google for AdMob, Analytics, Crashlytics, and support email; by Unity for enabled engine services; and by providers that assist those services. Relevant categories and purposes are described in the sections above. Some information is collected directly by the providers' software rather than first being sent to a Dural Games server.

We may also disclose information when required by law or reasonably necessary to protect users, investigate fraud, or establish or defend legal rights. We do not publish private support correspondence.

Providers may process information outside your country, including in the United States. Where required, transfers must be supported by an appropriate legal mechanism, such as an applicable adequacy decision or standard contractual clauses. The providers' linked policies explain their transfer arrangements. You may contact us for information about safeguards relevant to processing for which we are responsible.

10. Your privacy choices and rights

Where consent is required, we ask for it before the relevant advertising, analytics, or diagnostic processing begins. The choices presented depend on your location, age, and the features enabled in your version of the game. You can change or withdraw consent through the privacy controls made available in the game or by contacting durallgames@gmail.com. Withdrawing consent does not affect processing that was lawful before withdrawal.

Supported Android devices also offer controls to reset or delete the advertising ID. These controls do not necessarily stop every type of advertising or analytics, withdraw every app-level consent, or delete information already held by a provider.

Depending on your location, you may have rights to access, correct, delete, or receive a copy of personal information; restrict or object to processing; withdraw consent; or opt out of certain advertising-related uses or sharing. You may also have the right to complain to your local data protection authority.

Send requests to durallgames@gmail.com and mention Food Town. We may ask for information reasonably necessary to identify the relevant records and verify the request. Because the game has no account system, we may not be able to link every analytics or advertising identifier to a person from an email address alone. We will explain any limitation and help route provider-specific requests where appropriate.

11. Retention, deletion, and security

• Local game data: remains on your device until you remove it, it is overwritten, or it is otherwise removed by the device. Platform backups may follow separate retention rules.
• Support correspondence: is kept for as long as reasonably needed to resolve the request, follow up on the issue, and meet relevant legal or dispute-resolution requirements.
• Analytics: user-level and event-level information follows the retention period configured for our Analytics property and Google's deletion rules. Aggregated reports may be retained differently. See Google Analytics retention information.
• Crashlytics: according to Firebase's published retention information, crash stack traces, extracted crash-dump data, and associated identifiers are retained for 90 days before removal from live and backup systems begins. This is not a promise that every copy is deleted exactly on day 90.
• Advertising and other diagnostics: retention depends on the provider's applicable policies, the settings available to us, and the purposes involved, including security and fraud prevention.

We keep personal information only for as long as needed for the purposes described, taking into account the nature of the information, continuing support needs, and applicable legal requirements. You can contact us to ask about retention or request deletion of information for which we are responsible.

Uninstalling Food Town does not by itself delete information already held by us or by a provider. Information may need to be retained where legally required or necessary to resolve a dispute; information that has been irreversibly anonymized may be kept separately.

We use reasonable technical and organizational measures to protect information we handle, including restricted access to support and service accounts. Google's Mobile Ads and Firebase services use encrypted connections for the data they transmit as described in their documentation. No method of transmission or storage is completely secure.

12. Children and teenagers

Food Town is intended for users aged 13 and older and is not directed to children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has provided personal information to us, please contact durallgames@gmail.com so we can investigate and take appropriate action, including deletion where required.

Being 13 or older does not automatically mean that a user can consent to every form of data processing. Where a higher local age of consent or additional protections for teenagers apply, the corresponding consent and advertising restrictions must be respected.

13. Changes and contact

We may update this policy when Food Town or its data practices change. We will revise the date above and provide additional notice or obtain new consent where required. An update does not override privacy choices you have already made.